Refunds and payment help

Start with the app and the service that took your payment. This page helps you find the right policy and contact.

RelayByte’s role

RelayByte is the software brand I use for my apps. I’m Kyle Reddoch, the legal seller for direct purchases, operating in Texas, United States. Stripe processes direct payments where it is identified at checkout; it does not set one refund policy for all my apps.

Each app’s own refund policy and the offer shown before payment explain eligibility, timing, and any effect on paid access. This page is a directory and a shared point of contact. It does not create a separate studio-wide refund window.

Find your app

Trayage

For a paid Trayage license, use the policy for your purchase route. The app’s refund page explains direct purchases and Apple-billed purchases.

Trayage refund policy

StylePort

StylePort is free, open source, and still in development. Optional support payments are separate from an app purchase. Check the information shown at checkout and contact support about a payment.

StylePort support

Drift

Drift is free. Optional support links use the payment services identified on Drift’s website. For a support-payment question, use that service’s receipt and contact details.

Drift website and support links

Help with a direct payment

Email support@relaybyte.dev with the app name, purchase or support-payment email, payment date, provider, and receipt reference if available. If the receipt does not make clear which app a payment relates to, I can help identify it.

If you cannot find the receipt or access the payment email, explain that so I can help verify the payment. Please do not send your full card number or complete license key.

Report a suspected duplicate or incorrect charge even if an app’s voluntary refund window has passed. Billing errors and rights under applicable law are considered separately from that window.

Approved refunds for payments processed through Stripe are submitted to the original payment method where supported. Bank and provider processing times vary. The relevant app policy explains any resulting change to paid access. Optional support payments are separate from paid licenses; do not assume a license-purchase refund window also applies to them.

Purchases billed by Apple

Use Apple’s Report a Problem service for an Apple-billed refund request. Apple determines eligibility and processes the refund under its rules and applicable law. I can help with the app, but cannot refund an Apple charge through Stripe.

Your rights

The product policies and information on this page do not reduce rights or remedies under applicable consumer law. See the terms and payment information and privacy policy for shared arrangements.

Refunds and payment help.