Refund policy.

Find the policy for your purchase

Kyle Reddoch sells software under the RelayByte brand. Each product has its own refund policy; there is no single refund window that applies to every RelayByte app or future purchase. Read the policy linked from the product’s website and purchase offer before paying.

Trayage direct purchases

Trayage accepts refund requests within 14 days of the initial payment for its one-time direct license. An eligible initial purchase receives a full refund, including tax charged on it, with no reason required. The request must be sent within the window; eligibility does not depend on when Kyle replies.

That window starts with payment and is separate from Trayage’s in-app trial. Future major upgrades are separate, optional purchases with their own refund terms stated before purchase. Trayage’s policy does not establish the refund terms for another RelayByte app.

Read the full Trayage refund policy for the request process, billing errors, refund processing, and how a refund affects the associated license. Its purchase terms explain the direct offer.

Request help with a direct purchase

Use the contact listed in your product’s refund policy, or email kyle@relaybyte.dev for shared RelayByte purchase support. Include the app name, purchase email, payment date, and receipt reference if available. If you cannot find the receipt or access the purchase email, explain that so I can help verify the purchase.

Please do not send your full card number or complete license key. Report a suspected duplicate or incorrect charge even if the product’s voluntary refund window has passed. Billing errors and rights under applicable law are considered separately from that window.

Approved direct refunds are submitted through Stripe to the original payment method where supported. Bank and provider processing times vary. The product’s policy explains any resulting change to paid access.

Purchases through Apple

For purchases billed by Apple, request a refund through Apple’s Report a Problem service. Apple determines eligibility and processes refunds under its rules and applicable law. Trayage’s direct 14-day window does not apply to Apple purchases.

Kyle can help with a technical issue, but cannot refund an Apple charge through Stripe.

Your rights

Each product’s voluntary refund policy is in addition to rights under applicable consumer law, including any remedy for faulty or misdescribed software. This page does not reduce those rights. A digital download alone is not a blanket waiver of them.

See the shared purchase terms and privacy policy for the wider purchasing and support arrangements.